Policies and procedures

If you require any further information on our complaints or recovery policy, please contact us.

Legal Information

Frost Group Limited is responsible for the contents of this website.

Frost Group Limited is a Company registered in England and Wales with Company Number: 5353249 and with its Registered Office at Airport House, Purley Way, Croydon, CR0 0XZ.

VAT No: 858 3235 05

Frost Group Limited is regulated by the Financial Conduct Authority,  FCA Registration Number 669247

Charges for calling our telephone numbers

  • An 0845 caller pays 1ppm to 10.5 ppm depending on operator and call plan
  • An 0845 caller pays typically 10-20ppm from UK mobile

Our telephone service is provided by Windsor Telecom, however, you can also call our office on a landline number in Croydon - 020 8915 1012. For further information please read the Windsor Telecom document below or details provided from https://www.gov.uk/call-charges


pdf 52.85 KB

Professional Indemnity Insurance

In order to comply with the Provision of Services Regulations 2009, the firm's professional indemnity insurance Is provided by Nexus Underwriting Limited, 150 Leadenhall Street, London EC3V 4QT  This professional indemnity insurance provides worldwide coverage, excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim bought in any court in the United States of America or Canada.

Policy Number BV2550PIA171

The current period of insurance runs from 21/04/2017 to 20/04/2018.  Both days inclusive, local standard time, at the address of the Insured.